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Support Centre

How can we help you?

Find quick guides, answers to common questions, or send us a message and we'll get back to you.

Quick Guides
Running your first scan

Go to Scanner → Fetch Auctions → select an auction → set minimum profit → Start Scan. Results appear ranked by profit.

01
Saving and reviewing lots

Star any deal during a scan to save it. Visit Saved Lots to see all saved deals with live countdowns and editable eBay prices.

02
Using the Max Bid Engine

Enter an item's expected sell price, fees, and postage to instantly calculate your max bid and projected profit. Pro plan feature.

03
Tracking won items

After winning a lot, click + to log it. Track it through Collection - In-Hand - Listed - Sold - Paid Out on the Dashboard.

04
When to place your bid

Avoid bidding early — it only drives the hammer price up as others react and outbid you. Wait until the final moments of the auction to place your max bid and minimise competition.

05
Frequently Asked Questions
Get In Touch

Still have questions?

Send us a message and we'll respond at support@bidpilot.uk